ace57 Privacy Policy — Your Information Is Completely Safe

1 Scope of Information Collection

ace57 collects certain types of personal information in order to provide its services. The following types of information may be collected:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and contact information
• Login credentials provided at the time of account creation
• Information related to financial transactions — such as deposit or withdrawal amounts, payment methods (bKash, Nagad, Rocket, Upay, bank transfer)
• Documents uploaded for identity verification

1.2 Information Collected Automatically

• IP address and device information (browser, operating system, screen size)
• Cookie and session data
• Site browsing behaviour and click patterns
• Log files related to login time, date, and location
• Gaming history and betting records

2 Purposes of Using Your Information

ace57 uses your personal information for the following purposes:

2.1 Account Management & Verification

Your information is used to create, manage, and secure your account. Age verification and identity confirmation are also part of this service. ace57 ensures that only users aged 21 or above can use this platform.

2.2 Processing Financial Transactions

Relevant financial information is required to process deposits and withdrawals. This includes keeping records of transactions made via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Providing Customer Support

Our support team provides service 24 hours a day, 7 days a week via live chat and email in both Bengali and English. Your account information may be needed to resolve your requests properly.

2.4 Technical Improvement & Security

Information is analysed to improve platform performance, prevent fraud and unauthorised access, and enhance the overall user experience.

2.5 Responsible Gaming

ace57 may monitor your gaming behaviour to identify potentially problematic gaming patterns and provide assistance where needed. This is part of our responsible gaming policy.

3 Data Storage & Security

3.1 SSL Encryption

ace57 uses the latest SSL (Secure Socket Layer) encryption technology. This means all information transmitted between your browser and our servers remains encrypted and cannot be read by third parties.

3.2 Data Retention Period

Your information is retained for as long as your account is active and for the period required to meet applicable legal obligations. Even after an account is closed, certain information may be kept for a defined period in accordance with regulatory requirements.

3.3 Security Measures

• Industry-standard firewalls and intrusion detection systems
• Additional encryption layers for sensitive information
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised personnel can access your information
• Automated alerts for suspicious activity

4 Sharing Information with Third Parties

ace57 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Limited information may be shared with providers of payment processing, identity verification, and technical services. All such parties operate under strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

Information may be disclosed in response to a court order, legal process, or a lawful request from a competent authority. In such cases, ace57 complies with its legal obligations.

4.3 Fraud Prevention

Information may be shared with relevant authorities or organisations to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. You will be notified in advance in such cases.

5 Cookie Policy

ace57 uses cookies to operate the website effectively. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, features such as login, cart, and security functions will not work properly. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies help remember your preferences and settings — such as language selection and display preferences. They make your browsing experience more convenient.

5.3 Analytics Cookies

These cookies help us understand how users interact with the site. We use this information to improve the quality of our services. Data collected by these cookies remains anonymous.

6 User Rights

ace57 believes you have natural rights over your personal information. You have the following rights:

6.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

6.2 Right to Correction

If your information is incomplete or inaccurate, you have the right to request a correction. We will make efforts to correct it within a reasonable time.

6.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

6.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. Please contact our support team to make this request.

6.5 Right to Data Portability

Where technically feasible, you may request to receive your information in a structured, commonly used format.

7 Protection of Children & Minors

ace57 treats the protection of minors as its highest priority. This platform is for users aged 21 or above only.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

8 Third-Party Links & Services

Transactions on the ace57 website are handled through third-party payment services such as bKash, Nagad, Rocket, and others. All such services have their own privacy policies, and ace57 is not responsible for those policies.

It is recommended that you review the privacy policies of third-party services before using them.

9 Changes & Updates to This Policy

ace57 reserves the right to update this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on this page and the date of update will change
• You may be notified by email of significant changes
• Continued use of the site after changes are made will be considered acceptance of the new policy
• For significant changes, acknowledgement may be requested when you log in to the site

It is therefore recommended that you review this page regularly.

10 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact ace57's data protection team:

For privacy-related complaints, ace57 follows a transparent and impartial review process. If our response does not satisfy you, you may lodge a complaint with the applicable data protection authority under your jurisdiction.

11 Applicable Law & Jurisdiction

This Privacy Policy will be interpreted in accordance with the applicable laws governing ace57's operations. ace57 upholds fair play principles as a safe and reliable platform and is committed to maintaining the highest standards in protecting user information.

This site provides full service in Bengali for users in Bangladesh and supports Bangladeshi payment methods. We are committed to building relationships with our users on the basis of trust and transparency.